Terms of Service

Last Updated: November 30, 2025

Welcome to Compliantly. These Terms of Service ("Terms") govern your access to and use of the Compliantly website, platform, and services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Service.

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Description of Service

Compliantly provides healthcare website compliance monitoring services, including but not limited to:

CMS Price Transparency Monitoring: Automated monitoring of cms-hpt.txt files and Machine-Readable Files (MRF) for compliance with CMS Hospital Price Transparency requirements
HIPAA Third-Party Script Monitoring: Detection and analysis of third-party scripts that may pose HIPAA compliance risks
Security Scanning: Website security monitoring including SSL/TLS configuration, security headers, and vulnerability detection
DNS Monitoring: Domain Name System record monitoring and change detection
Uptime Monitoring: Website availability and performance monitoring
SEO Health Checks: Search engine optimization monitoring and recommendations

3. Account Registration and Security

3.1 Account Creation

To use certain features of the Service, you must create an account. You agree to:

Provide accurate, current, and complete information during registration
Maintain and promptly update your account information
Keep your password secure and confidential
Notify us immediately of any unauthorized access to your account

3.2 Account Responsibility

You are responsible for all activities that occur under your account. You agree not to share your account credentials with any third party.

3.3 Team Accounts

If you create a team account, you are responsible for ensuring that all team members comply with these Terms.

4. Subscription and Payment

4.1 Subscription Plans

The Service is offered through various subscription plans with different features, monitoring frequencies, and domain limits. Current plans include:

Agency Tier: Designed for healthcare marketing agencies managing multiple hospital websites
Hospital Tier: Designed for hospital systems and healthcare organizations

4.2 Free Trial

We may offer a free trial period. At the end of the trial, you will be automatically enrolled in a paid subscription unless you cancel before the trial ends.

4.3 Payment Terms

All fees are billed in advance on a monthly or annual basis
Payments are non-refundable except as required by law
You authorize us to charge your payment method for all fees
Prices may change with 30 days' notice

4.4 Failure to Pay

If payment fails, we may suspend or terminate your access to the Service. You remain responsible for any outstanding amounts.

5. Permitted Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You may:

Monitor websites that you own or have explicit authorization to monitor
Use the Service for your internal business purposes
Access compliance reports and data generated by the Service

6. Prohibited Activities

You agree NOT to:

Use the Service to monitor websites without proper authorization
Attempt to gain unauthorized access to any part of the Service
Use the Service in any way that could damage, disable, or impair the Service
Reverse engineer, decompile, or disassemble any part of the Service
Use the Service to transmit any malware or harmful code
Resell or sublicense the Service without our written consent
Use the Service in violation of any applicable laws or regulations
Interfere with other users' access to the Service
Use automated systems or software to extract data from the Service without permission

7. Intellectual Property

7.1 Our Rights

The Service, including all content, features, and functionality, is owned by Compliantly and is protected by copyright, trademark, and other intellectual property laws.

7.2 Your Rights

You retain ownership of any data you submit to the Service. By using the Service, you grant us a limited license to process your data solely for the purpose of providing the Service.

7.3 Feedback

If you provide feedback or suggestions about the Service, you grant us the right to use such feedback without restriction or compensation.

8. Data and Privacy

8.1 Data Collection

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

8.2 Data Security

We implement reasonable security measures to protect your data. However, no method of transmission over the Internet is 100% secure.

8.3 Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Upon account termination, we will delete your data within 90 days, unless retention is required by law.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

MERCHANTABILITY
FITNESS FOR A PARTICULAR PURPOSE
NON-INFRINGEMENT
ACCURACY OR COMPLETENESS OF RESULTS

IMPORTANT: The Service provides compliance monitoring and alerts but does not guarantee compliance with any laws or regulations. You remain solely responsible for your organization's compliance with CMS, HIPAA, and other applicable requirements. The Service should not be considered legal advice.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

COMPLIANTLY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
COMPLIANTLY'S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM
COMPLIANTLY IS NOT LIABLE FOR ANY REGULATORY PENALTIES, FINES, OR LEGAL COSTS RESULTING FROM YOUR COMPLIANCE STATUS

11. Indemnification

You agree to indemnify, defend, and hold harmless Compliantly and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising out of:

Your use of the Service
Your violation of these Terms
Your violation of any third-party rights
Your violation of any applicable laws or regulations

12. Termination

12.1 Termination by You

You may terminate your account at any time through the account settings or by contacting us. Termination does not entitle you to a refund of any prepaid fees.

12.2 Termination by Us

We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice. Reasons for termination may include:

Violation of these Terms
Non-payment of fees
Fraudulent or illegal activity
Extended period of inactivity

12.3 Effect of Termination

Upon termination:

Your right to access the Service ceases immediately
You remain responsible for any outstanding payments
We will delete your data in accordance with our data retention policy

13. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by:

Posting a notice on the Service
Sending an email to your registered email address

Your continued use of the Service after changes take effect constitutes acceptance of the modified Terms.

14. Dispute Resolution

14.1 Governing Law

These Terms shall be governed by the laws of the State of Delaware, without regard to conflict of law principles.

14.2 Arbitration

Any disputes arising out of these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

14.3 Class Action Waiver

You agree to resolve disputes with us on an individual basis and waive any right to participate in a class action lawsuit or class-wide arbitration.

15. Miscellaneous

15.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Compliantly regarding the Service.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

15.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign these Terms without restriction.

16. Contact Information

If you have any questions about these Terms, please contact us at:

Compliantly Email: [email protected] Website: https://compliantly.health

By using Compliantly, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them.